TERMS OF SERVICE

SUBSCRIPTION & AUTOMATIC-RENEWAL SUMMARY

Leadward offers month-to-month recurring service plans. The currently offered plans are Local Foundation at $399 per month, Local Growth at $899 per month, and Local Dominance at $1,499 per month.

Your selected subscription automatically renews each month and the payment method on file is automatically charged unless you cancel before the next billing date.

There is no minimum subscription commitment unless Leadward and the customer separately agree to one in writing.

Customers may cancel through the Stripe customer billing portal. Cancellation takes effect at the end of the current paid billing period. You will continue to have access to the services included in your plan through that date, and you will not be charged for the following month.

Leadward does not currently offer a free trial.

1. Services

Leadward provides productized local marketing services primarily for HVAC businesses. Depending on the plan purchased, services may include Google Business Profile content drafts, review-request materials, review-response drafts, original local content, landing-page copy, conversion recommendations, competitor observations, visibility snapshots, citation/NAP audit guidance, and strategic marketing recommendations.

The exact scope of each package is described on the Leadward website and in the materials provided before purchase.

2. Client Responsibilities

Leadward prepares marketing materials, analysis, and recommendations. Unless expressly agreed otherwise, the customer remains responsible for:

• verifying business facts and claims supplied to Leadward;
• approving materials before publication;
• publishing Google Business Profile posts, Q&A, review responses, or similar account-side materials from the customer’s own accounts;
• providing any website access or coordinating website changes when required;
• applying citation or directory corrections when applicable;
• providing requested onboarding information and business details; and
• ensuring that customer-provided claims, licenses, warranties, pricing, promotions, certifications, and service information are accurate.

Fulfillment may be delayed if required onboarding information is incomplete.

3. Reviews and Platform Compliance

Leadward’s review-request materials are intended for honest use with customers without incentives, review gating, selective solicitation of only satisfied customers, or other deceptive practices.

Customers are responsible for complying with Google and other third-party platform rules applicable to their own accounts.

4. No Guaranteed Results

Marketing performance depends on numerous factors outside Leadward’s control.

Leadward does not guarantee search rankings, Google Business Profile placement, lead volume, revenue, conversion rates, customer acquisition, return on investment, or any particular marketing result.

Recommendations and observations are provided as professional marketing services, not promises of a specific outcome.

5. Billing and Payment

Subscriptions are billed monthly in advance through Stripe.

By subscribing, you authorize Stripe to charge the payment method you provide for the selected monthly subscription until cancellation becomes effective.

If a payment fails, Stripe may retry the payment or request an updated payment method. Leadward may suspend fulfillment while an account remains unpaid.

Taxes, if legally required, may be added in accordance with applicable law.

6. Cancellation

You may cancel your subscription through the Stripe customer billing portal.

Cancellation becomes effective at the end of your then-current paid billing period. No further monthly renewal charge will be made after the cancellation becomes effective.

If you experience difficulty accessing the billing portal, contact:

leadward@nanocorp.app

7. Refunds

Subscription fees are generally non-refundable once a billing period begins because capacity and recurring fulfillment work are reserved for the customer.

This does not limit any refund or remedy required by applicable law.

If Leadward materially fails to provide services included in a purchased plan, the customer should contact Leadward so that the issue may be corrected. Where appropriate, Leadward may provide a service credit or refund at its discretion.

8. Changes to Plans or Pricing

Leadward may change package features or pricing prospectively.

Existing customers will receive reasonable notice before a price change applies to a future renewal. Continued use after the effective date of a notified change constitutes acceptance of the new price or terms.

9. Customer Materials and Intellectual Property

Customers retain ownership of logos, trademarks, photographs, business information, and other materials they provide to Leadward.

Upon payment for the applicable billing period, the customer may use the final marketing materials created specifically for that customer for its own business purposes.

Leadward retains ownership of its general methods, templates, processes, systems, know-how, and non-customer-specific materials.

10. Third-Party Services

Leadward may use third-party technology and service providers for payment processing, website hosting, email, research, automation, data processing, and other business operations.

Leadward is not responsible for outages, policy changes, suspensions, ranking changes, or actions by Google, Stripe, directories, search engines, hosting providers, or other third-party platforms outside Leadward’s reasonable control.

11. Acceptable Use

Customers may not use Leadward services to create or distribute unlawful, fraudulent, misleading, defamatory, infringing, discriminatory, or deceptive material.

Leadward may decline or discontinue work involving unsupported claims or practices that violate applicable law or platform policies.

12. Limitation of Liability

To the fullest extent permitted by law, Leadward will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, or loss of search visibility.

To the fullest extent permitted by law, Leadward’s aggregate liability arising from a claim related to the services will not exceed the amount the customer paid Leadward during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

13. No Professional Legal, Tax, or Financial Advice

Leadward provides marketing services. Leadward does not provide legal, accounting, tax, investment, or financial advice.

14. Electronic Communications

The customer agrees that communications concerning its account, subscription, billing, onboarding, fulfillment, and service notices may be delivered electronically to the email address provided.

15. Changes to These Terms

Leadward may update these Terms from time to time. Material changes affecting an active subscription will be communicated as appropriate before they become applicable to a future renewal.

16. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

17. Contact

Questions regarding these Terms may be sent to:

Leadward Growth Co.
9249 South Cicero Avenue, #151
Oak Lawn, Illinois 60453
leadward@nanocorp.app